Contacts

In this page, we help you understand how to contact Wizardo support for requests related to your account, access, payments, document verification, bonuses, security, privacy, and technical issues.

Before sending a request, collect the main information about the issue. A clear message helps our support identify the account, transaction, bonus, or feature involved more quickly.

Support Email

To contact assistance, write to [email protected]. When possible, use the same email connected to your Wizardo Casino account, so our support can verify the relevant profile more easily.

Live Chat may be available on the site when shown in our services. If the channel is not visible or the request requires attachments, documents, or more detailed explanations, it is better to use email.

When to Contact Support

You can write to our support for questions or issues related to:

• registration, login, password, or account access;
• KYC verification, requested documents, or profile data;
• deposits, withdrawals, Wallet, and transactions not displayed;
• bonuses, Free Spins, cashback, missions, or the VIP program;
• technical issues with games, loading, browser, or device;
• mobile access, PWA, or functions of the Wizardo app;
• requests about Wizardo casino bonus, wagering, or active promotions;
• account security, suspicious access, phishing, or unverified links;
• privacy, personal data, consent, or data deletion;
• gaming break, account closure, or requests related to responsible gaming.

What to Include in the Message

Include only information that is useful for the request. Avoid messages that are too generic, such as “it does not work” or “I have a problem,” without details.

• Account email: the address used to register.
• Request type: login, payment, verification, bonus, privacy, security, or technical issue.
• Date and time: when the issue occurred.
• Amount and method: if the request concerns a deposit or withdrawal.
• Bonus or mission name: if the issue concerns a promotion.
• Game name: if it concerns a slot, live casino, or interrupted round.
• Device and browser: useful for mobile, PWA, or loading issues.
• Screenshot or receipt: attach them only if they help demonstrate the issue.

Data You Should Not Send

For security reasons, do not send passwords, PINs, full card numbers, CVV/CVC codes, OTP codes, crypto wallet seed phrases, or credentials for other services. Our support should not ask for your full account password.

If you receive a message with suspicious links, download requests, bonus promises not shown on the site, or requests for sensitive data, do not click and verify the situation using the official email address shown on this page.

Privacy and Personal Data

For requests related to personal data, consent, cookies, data correction, deletion, or access to processed information, you can write to the same support address. In the subject line, clearly indicate that it is a privacy request.

To protect your account, Wizardo Casino may request additional information or identity verification before responding to personal data requests.

Account Security

Contact our support immediately if you notice unrecognized access, unauthorized changes, suspicious transactions, emails that imitate Wizardo Casino, or issues with your payment method.

In the meantime, change your password, log out from shared devices, and do not make new deposits until the issue has been clarified.

Responsible Gaming Requests

If you want to reduce, suspend, or stop your gaming activity, specify in the message that the request concerns responsible gaming. You can ask for information about a gaming break, account closure, or self-exclusion, when available for your profile and applicable jurisdiction.

In the message, you can also indicate whether you want to stop promotional communications. During a break or self-exclusion, do not open new accounts and do not use other people’s profiles.

Before Sending a New Request

Check that the email address is written correctly, that attachments are readable, and that the message contains all necessary information. If you have already sent a request about the same case, avoid sending multiple consecutive emails without new details.

Response times may vary depending on the type of issue, required checks, and the complexity of the verification. For payments, documents, or account security, our support may need to review technical data, receipts, or additional information before replying.