Terms and Conditions

The User Agreement governs access to and use of the services available at Wizardo casino. By registering an account, accessing Wizardo, or using the games, you confirm that you have read and accepted these Terms, together with the game rules, promotion conditions, and other documents published on the site.

These Terms describe the main rules on registration, account use, payments, verification, bonuses, security, complaints, and your responsibilities. Before creating an account or playing with real balance, you must carefully read the applicable conditions.

Scope of the Terms and Operator

The services are managed by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company operates under authorization from the Anjouan Offshore Authority, License No. ALSI-202505043-FI2.

These Terms apply to the casino services available at Wizardo, including slots, live games, table games, promotions, missions, loyalty program, payments, and account functions. The availability of games, bonuses, providers, payment methods, and functions may vary depending on country, user profile, technical updates, and operational decisions.

Acceptance and Changes

You must use the site only if you understand and accept these Terms. If you do not accept one or more conditions, you must stop using Wizardo and must not register an account.

Wizardo Casino may update the Terms for legal, technical, commercial, security, or compliance reasons. Changes are published on the site and may take effect from the date indicated in the updated version. Continued use of Wizardo after changes are published may constitute acceptance of the updated Terms.

Minimum Age, Restricted Countries, and User Responsibility

Access to services with real balance is allowed only for users who are at least 18 years old or the higher minimum age required by applicable law in their country. Minors may not register, use an adult’s account, or access gaming services.

You are responsible for checking whether online gaming is permitted in your jurisdiction. Wizardo Casino does not provide legal advice and does not guarantee that the services are authorized in every country.

Access may be limited or refused in countries subject to legal restrictions, sanctions, regulatory obligations, or risk assessments. You must not use VPNs, proxies, or similar tools to hide your location or bypass territorial blocks.

Any tax obligations connected to winnings, prizes, or transactions are your responsibility, unless otherwise provided by applicable law.

Registration, Account Data, and Security

To use services with real balance, you must create a personal account by providing correct, complete, and up-to-date data. The account must be registered in your real name and may not be created with false, temporary, incomplete, or third-party data.

Each user may have only one account. You may not create duplicate accounts to obtain additional bonuses, bypass limits, avoid verification, overcome restrictions, or continue playing after a suspension or self-exclusion.

You are responsible for the security of your credentials. Passwords, codes, device access, and payment details must not be shared. All activity carried out through the account may be attributed to the account holder, unless unauthorized access is promptly reported to our support.

In case of suspicious access, loss of credentials, or unauthorized use of the account, you must change your password and contact our support at [email protected].

KYC, AML, and Source of Funds

Wizardo Casino may apply KYC and AML procedures to verify identity, age, address, payment method, source of funds, and consistency of account activity. These checks may be required during registration, before or after a deposit, before a withdrawal, in case of a refund, during security checks, or when account activity requires further review.

Requested documents may include a valid identity document, proof of address, proof of ownership of the payment method, selfie, video verification, or information about the source of funds. In some cases, enhanced checks may be required.

If documents are not provided, are unreadable, incomplete, expired, or inconsistent with the account data, Wizardo Casino may limit some functions, suspend withdrawals, delay payments, or temporarily block the account until verification is completed.

If the use of Wizardo by a minor or with third-party data is detected, the account may be restricted or closed and related activity may be reviewed according to the Terms and security procedures.

Deposits, Withdrawals, and Payments

To play with real balance, you must make a deposit through the methods available in the Deposit, Wallet, or payment area of your profile. Methods, currencies, minimum and maximum amounts, and processing times may vary depending on country, account, payment provider, and internal checks.

Deposits and withdrawals must be made using instruments registered in the account holder’s name. Third-party payments, cards that do not belong to you, or wallets not linked to the account holder may cause transaction refusal, additional checks, or account limitations.

Wizardo Casino does not provide credit. You may play only with the balance available in your account.

Confirmed deposits used for play are generally non-refundable, except in cases of technical errors, payment issues, or cases provided for in these Terms. Any dispute must be sent to our support with sufficient data to verify the transaction.

Withdrawals may be subject to KYC verification, AML checks, payment method confirmation, completion of any bonus requirements, and anti-fraud procedures. A withdrawal request may be suspended or refused if account data is inconsistent, if the balance is subject to wagering, or if checks are still open.

If a withdrawal request is canceled, the funds may return to the account balance, unless restrictions, checks, or applicable conditions apply.

Bonuses, Promotions, and Loyalty Program

Wizardo Casino may offer deposit bonuses, Free Spins, cashback, missions, tournaments, loyalty rewards, and other promotional benefits. Offers may change over time and are subject to the conditions published in the PROMO section, on the offer page, or in dedicated promotional terms.

For an overview of available offers, you can visit the Wizardo casino bonus page. In any case, the specific conditions of the active promotion prevail over general descriptions when they indicate different minimum deposit, wagering, duration, maximum bet, eligible games, cashout limits, or availability.

A bonus is not automatically withdrawable. Any winnings obtained through bonus balance or Free Spins may be subject to wagering requirements, expiry dates, bet limits, excluded games, and account checks.

Wizardo Casino may cancel bonuses or promotional winnings in cases of duplicate accounts, false data, promotion abuse, use of third-party payment methods, exceeding the maximum bet, playing excluded titles, or exploiting technical/promotional errors.

The loyalty program may allow users to collect points, access different levels, or receive benefits linked to account activity. Points, levels, and benefits may change and are not guaranteed for all users. Some benefits may require account verification, confirmed email, or compliance with additional conditions.

Prohibited Use, Fraud, and Collusion

You may not use Wizardo for fraudulent, illegal, abusive activities or activities contrary to these Terms. Prohibited activities include, among others:

• creating or using multiple accounts;
• use of the account by third parties;
• sale, transfer, or sharing of the account;
• use of false data, altered documents, or unverifiable information;
• deposits from third parties or payment methods not registered in your name;
• collusion, game manipulation, or agreements between users;
• use of unauthorized software, bots, scripts, or tools;
• use of VPNs or proxies to bypass territorial restrictions;
• exploitation of bugs, errors, malfunctions, or incorrectly configured promotions;
• abusive chargebacks, payment fraud, or money laundering;
• threats, spam, offensive language, impersonation, or unlawful use of the brand.

When there are reasonable suspicions, Wizardo Casino may suspend the account, temporarily block funds, request additional documents, cancel non-compliant activity, or report the case to the competent authorities when required by applicable law.

Games, Results, Technical Errors, and Malfunctions

Games available at Wizardo are subject to the rules of the relevant provider, the paytable, the instructions shown in the game, and the conditions published on the site. Results are determined by the technical systems of the game and by the data recorded at Wizardo.

In case of an obvious error, technical malfunction, interruption, incorrect calculation, invalid result, or system issue, Wizardo Casino may verify the affected session and correct the balance based on the available technical data.

Winnings or bets directly affected by an error, malfunction, or non-compliant activity may be corrected or canceled. If a valid bet is interrupted without producing a usable result, the amount may be returned according to the rules of the game, provider, and Wizardo.

Closure, Suspension, and Inactive Accounts

You may request account closure by contacting our support. Before closure, Wizardo Casino may verify balance, pending withdrawals, active bonuses, documents, transactions, and account activity.

Wizardo Casino may suspend or close an account in case of violation of the Terms, unauthorized use, fraud, failed verification, access from restricted countries, bonus abuse, or other security and compliance reasons.

An account may be considered inactive if it is not used for a prolonged period. Any remaining funds, reactivation requests, or closures due to inactivity are managed according to the Terms, KYC procedures, and applicable payment rules.

Responsible Gaming

Gaming must remain a form of entertainment. You should not play with money you cannot afford to lose, chase losses, borrow money to play, or treat the casino as a source of income.

Users who want to reduce, suspend, or stop gaming can visit the responsible gaming page and contact our support for information about breaks, limits, or self-exclusion, when available for the profile and applicable jurisdiction.

During a break or self-exclusion, opening new accounts or using third-party accounts to bypass the restriction is not permitted.

Privacy, Cookies, and Personal Data

The processing of personal data is governed by the Privacy Policy. Data may be processed for purposes connected to registration, account management, security, payments, KYC, AML, support, communications, and regulatory obligations.

The site may use cookies and similar technologies for technical operation, user session, preferences, security, analytics, or other purposes provided by applicable law and available settings.

Intellectual Property

The Wizardo brand, logo, content, site structure, software, graphics, and other materials available at Wizardo belong to the Company or the respective licensors.

You may not copy, modify, distribute, reproduce, archive, monitor, sell, or use site materials without written authorization. Use of Wizardo does not grant you any intellectual property rights.

Complaints and Support

Complaints must be sent to our support with a clear description of the issue. Where relevant, you must indicate the account email, date and time of the event, amount involved, payment method, game or bonus name, screenshots, and any information useful for verification.

You must not send passwords, PINs, full card numbers, CVV/CVC, OTPs, or other sensitive data that has not been requested. To find the correct channel, you can use the contact us page.

Wizardo Casino reviews complaints based on the available data, the information provided by you, technical logs, game rules, and these Terms. Data recorded on servers and by providers may be used to verify results, transactions, or disputed activity.

Liability, Force Majeure, and Validity of Clauses

Use of Wizardo is your responsibility. Wizardo Casino works to keep the services available and functional, but does not guarantee continuous access, total absence of errors, or compatibility with every device, browser, or connection.

The Company is not responsible for interruptions, delays, losses, or issues caused by events outside its control, including technical failures, maintenance, network problems, provider errors, cyberattacks, legal restrictions, or force majeure events.

If any clause of these Terms is found invalid or unenforceable, the other clauses remain valid to the extent permitted by applicable law.

Failure to immediately enforce any right or remedy provided by the Terms does not constitute a waiver of that right.