User agreement

The User Agreement is the main document that governs the relationship between the player and Wizardo casino. By accepting these conditions, the user confirms that they have read, understood, and accepted all the rules of the site. The document sets out how to use the platform, access services, and interact with the casino. For any questions, it is possible to contact support via live chat or email.

1. Introduction

1.1. By using the Wizardo site or creating an account, the user automatically accepts the terms of this Agreement, the privacy policy, and the rules related to promotions, bonuses, and games. Before registering, it is advisable to read all conditions carefully.

General Provisions

2. Parties

2.1. In this Agreement, the terms "we," "our," or "Company" refer to the operator of the Wizardo platform.

3. Changes to the agreement

3.1. The Company reserves the right to update or modify the terms for legal, business, or technical reasons. Updated versions will be published on the site with the effective date.

3.2. If the user does not accept the changes, they must stop using the site.

4. Legal Requirements

4.1. Access to the site is allowed only to users who are at least 18 years old or the minimum age required by law in their own country.

4.2. The user is responsible for complying with local gambling laws. Wizardo does not provide legal advice and does not guarantee compliance with regulations in each jurisdiction.

4.3. Any tax obligations on winnings are the sole responsibility of the user.

4.4. Access to the site may be restricted in some countries, based on legal restrictions.

5. Creating an account

5.1. To use the services, an account must be created by providing a valid email, a password, and basic personal data.

5.2. The Company may require documents to verify identity. If verification is not completed, the account may be suspended or closed.

5.3. The user must provide accurate and up-to-date information. Incorrect data may cause limitations or account blocking.

5.4. In case of problems during registration, it is possible to contact support via chat or email.

5.5. The Company may cancel participation in promotions in case of duplicate accounts.

6. KYC and Anti-money laundering procedures

6.1. By accepting the Agreement, the user confirms:

• to be of legal age to gamble;
• to use legitimate funds;
• to be aware of the risks associated with gambling.

6.2. The Company may conduct checks on identity and provided data.

6.3. During verification, withdrawals may be temporarily limited.

6.4. False information may lead to the blocking of the account.

6.5. In the case of use by minors, the account will be closed and winnings voided.

7. Access data and security

7.1. The user is responsible for the security of their credentials and must not share them with third parties.

7.2. All activities conducted on the account are under the responsibility of the owner.

8. Deposits and withdrawals

8.1. A deposit is required to play.

8.2. Funds must originate from a legitimate source and may not be disputed after use.

8.3. Third-party deposits are not allowed.

8.4. Withdrawals are subject to verification and operational conditions.

8.5. Some games may not contribute to wagering requirements.

8.6. The list of excluded games may be updated by the platform.

8.7. Withdrawal requests are processed within standard times, unless additional checks are required.

8.8. In the event of checks, times may increase.

8.9. Payment limits may depend on the systems used.

9. «1-click» Service Conditions

9.1. All payments made through the site are considered final after confirmation. The user is responsible for the accuracy of the data and the use of the payment method.

10. Collusion, fraud, and prohibited activities

10.1. The following are prohibited:

• sharing data with third parties;
• use of unauthorized software or tools;
• fraudulent or illegal activities.

11. Other prohibited actions

11.1. It is forbidden to use offensive language or aggressive behavior.

11.2. It is not allowed to interfere with the operation of the site or distribute harmful content.

11.3. The site is intended exclusively for personal and entertainment use.

12. Duration and termination of the agreement

12.1. The Company may suspend or close an account in case of violations or for operational reasons.

13. Changes to the site

13.1. Wizardo may update or modify the services at any time.

14. System Errors

14.1. In case of malfunctions, the Company will make efforts to resolve them quickly, but is not responsible for external technical problems.

15. Errors and miscalculations

15.1. The Company may cancel bets in case of errors.

15.2. Funds credited by mistake must be returned.

16. Limitation of liability

16.1. Use of the site is at your own risk.

16.2. The Company does not guarantee continuous or error-free operation.

16.3. It is not responsible for any indirect losses.

17. Violation of the agreement

17.1. The user is responsible for any damages caused by the violation of the terms.

18. Intellectual property

18.1. All content on the site is protected by copyright.

18.2. It is not allowed to copy or use materials without permission.

19. Personal data

19.1. Users' data is processed according to the privacy policy.

19.2. The user consents to the processing of data for the execution of services.

20. Cookies

20.1. The site uses cookies to improve the user experience.

21. Complaints

21.1. Complaints must be sent to support with a detailed description.

21.2. Data recorded on the server has probative value.

21.3. The results of the games are determined by automatic systems and the server data prevails.

22. Force majeure

22.1. The Company is not responsible for events beyond its control.

23. Disclaimer

23.1. Any service limitations do not imply a waiver of the Company's rights.

24. Severability

24.1. If a clause is invalid, the others remain in force.

25. Loyalty program

25.1. Players can accumulate points and access different levels of the loyalty program.

25.2. The levels depend on the points accumulated.

25.3. Some features may require email verification.

26. Bonuses

26.1. Bonuses are subject to specific conditions.

26.2. Various categories of bonuses may be available on the platform.

27. Reputation and responsibility

27.1. Actions that could damage the Company's image are prohibited.

27.2. Any violations must be reported to support.