Privacy Policy

Scope and Purpose

This Policy transparently describes how Wizardo collects, uses, and protects users' personal data. The processed information allows us to properly manage the relationship with you and provide our services in a safe and efficient manner.

The Policy applies to all services offered by Wizardo, including websites, applications, and related features. By using the platform, you accept the processing of your data as described in this document.

Data processing complies with current regulations, including the GDPR (EU Regulation 2016/679) and applicable national laws. Wizardo acts as the Data Controller.

Main Definitions

Personal Data: any information that allows identifying you directly or indirectly.

Data Controller: the entity that determines the purposes and means of processing.

Data Processor: the subject who processes data on behalf of the controller.

Data Security

Wizardo adopts high standards to protect user data. We use advanced security protocols such as TLS 1.2, encryption systems, and servers protected by modern firewalls. Data is stored in secure environments and accessible only to authorized personnel.

Processing Principles

Data is processed exclusively on valid legal grounds, including:

• execution of a contract;
• legal obligations (including AML and KYC);
• legitimate interests of the Company;
• user consent, where required.

In the case of processing based on legitimate interests, we always ensure a balance between business needs and the user's rights.

Data Retention

Personal data is kept only for the time necessary to fulfill the purposes for which it was collected, in compliance with legal obligations. For example, financial and transactional data may be stored for at least 5 years.

When data is no longer necessary, it is securely deleted or anonymized.

Categories of Collected Data

• Contact data (name, email, phone);
• Identification data (documents, date of birth);
• Activity data (game history, transactions);
• Technical data (IP, device, browser);
• Financial data (payment methods, funds);
• Marketing data (preferences and consent).

Purposes of Processing

• Creation and management of the account;
• Identity verification (KYC) and security;
• Prevention of fraud and illegal activities;
• Customer support and customization of the experience;
• Sending communications and promotions (if authorized);
• Promotion of responsible gaming.

Cookies and similar technologies

We use cookies to improve user experience, store preferences, and analyze traffic. You can manage cookies via your browser settings, but some features may not be available without them.

Data sharing

Data can be shared with:

• competent authorities and regulatory bodies;
• technical providers and service partners;
• legal and financial advisors;
• affiliate companies involved in the provision of services.

Data is never used for marketing purposes without explicit consent.

International transfers

In some cases, data may be transferred outside the European Economic Area. In such situations, we adopt adequate protection measures, such as standard contractual clauses, to ensure an equivalent level of security.

User rights

You have the right to:

• access your data;
• request its rectification or deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent;
• file a complaint with a competent authority.