Privacy Policy
This Privacy Policy explains how Wizardo collects, uses, stores, and protects the personal data of users who visit the site, register an account, use games, make payments, take part in promotions, or contact our support.
This Privacy Policy applies to the services available through Wizardo, including the website, account area, mobile functions, payments, customer support, KYC/AML checks, promotions, bonuses, and tools connected to account security.
When you use our services, personal data may be processed according to the legal bases described in this Policy. When processing requires consent, we request it separately through the tools available on the site or in your profile.
Data Controller and Privacy Contact
The data controller is Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company manages the services connected to the Wizardo Casino brand and determines the purposes and methods of processing personal data related to our services.
For requests related to personal data, consent, access, correction, deletion, marketing, or other privacy rights, you can write to [email protected]. In the subject line, clearly indicate that it is a privacy request.
Personal Data We May Process
The data we process depends on the functions you use. Some data is provided directly during registration or when contacting our support; other data is generated while using our services.
| Category | Examples | When it may be used |
|---|---|---|
| Contact data | First name, last name, email, phone number, address, country, postal code | Registration, service communications, support, account verification |
| Identification data | Date of birth, identity document, photograph, KYC information | Age check, identity verification, fraud prevention, AML obligations |
| Account data | Username, account status, preferences, language, support request history | Profile management, security, assistance, account closure or restriction |
| Gaming data | Games opened, bets, winnings, real balance, bonus balance, Free Spins, missions | Game provision, balance management, bonuses, wagering, abuse prevention |
| Financial data | Deposits, withdrawals, payment method, currency, proof of ownership, source of funds | Payments, refunds, KYC/AML, anti-fraud checks, transaction verification |
| Technical data | IP address, device, browser, operating system, logs, cookies, technical identifiers | Site access, security, diagnostics, prevention of unauthorized access |
| Marketing data | Communication preferences, consent, interactions with offers and newsletters | Promotional communications, when permitted by law and your preferences |
| Responsible gaming data | Break requests, restrictions, self-exclusion, account closure, restriction status | Management of requests related to responsible gaming at Wizardo Casino and prevention of account misuse |
Purposes and Legal Bases
Personal data is processed only when there is a legitimate purpose and an applicable legal basis. The table below summarizes the main processing activities.
| Purpose | Data used | Main legal basis |
|---|---|---|
| Account creation and management | Contact, identification, and account data | Performance of the contract |
| Age, identity, and payment method verification | Identification, financial, and technical data | Legal obligations, legitimate interest, KYC/AML procedures |
| Deposits, withdrawals, and refunds | Financial, account, and transaction data | Performance of the contract, legal obligations, legitimate interest |
| Game access and balance management | Gaming, account, and transaction data | Performance of the contract |
| Bonuses, Free Spins, missions, and wagering | Gaming, bonus, balance, promotion, and account data | Performance of the contract, legitimate interest, or consent where required |
| Security, anti-fraud, and abuse prevention | Technical, financial, account, and gaming data | Legitimate interest, legal obligations |
| Customer support and complaints | Contact data, communications, transactions, and account data | Performance of the contract, legitimate interest |
| Responsible gaming | Account data, communications, restrictions, user requests | Legal obligations, legitimate interest, user protection |
| Marketing and promotions | Email, preferences, consent, interactions with offers | Consent or another basis allowed by applicable law |
| Technical analysis and site improvement | Technical data, cookies, logs, and aggregated data | Legitimate interest or consent, depending on the tool used |
KYC, AML, and Security Checks
Wizardo Casino may process personal data to verify identity, age, address, ownership of the payment method, and source of funds. These checks may be required during registration, before a withdrawal, in the case of a refund, during anti-fraud checks, or when account activity requires further review.
Requested documents may include an identity document, proof of address, proof of payment method, selfie, video verification, or information about the source of funds. Failure to complete verification may restrict the account, delay withdrawals, or prevent certain operations.
KYC/AML data may be kept for the period required by applicable law and compliance procedures, including after account closure, when necessary for legal obligations, anti-fraud checks, or dispute management.
Bonuses, Promotions, and Marketing Data
When you participate in promotions, missions, Free Spins, or VIP offers, Wizardo may process data related to balance, deposits, eligible games, wagering, bonus status, and offer conditions. This data is used to verify correct activation of the promotion and any compliance with requirements.
Promotional communications may be sent only when permitted by applicable law and your preferences. You may withdraw consent or change preferences when the available tools allow it.
Withdrawing marketing consent does not prevent the sending of technical, legal, security, payment, or account-management communications. For information about offers, you can visit the Wizardo casino bonus page.
Cookies and Similar Technologies
The site may use cookies and similar technologies to make Wizardo work, keep the session active, remember preferences, protect the account, analyze technical issues, and improve the user experience.
Some cookies are necessary for the site to function. Others, such as statistical, advanced functional, or marketing cookies, may require consent. You can manage cookies through the banner, the preference panel if available, or browser settings.
Disabling technical or session cookies may limit some functions, including login, navigation, account management, payments, or access to certain areas of Wizardo.
Data Sharing
Personal data may be shared only when necessary to provide the service, comply with legal obligations, protect Wizardo, or manage your requests.
Recipients may include:
- payment providers, banks, and transaction systems;
- KYC, AML, and anti-fraud providers;
- game providers and technical platforms;
- hosting, security, and infrastructure services;
- customer support and complaint management tools;
- email, communication, and marketing providers, where applicable;
- legal advisers, reviewers, auditors, and compliance companies;
- affiliated companies or providers that support service delivery;
- competent authorities, regulators, or law enforcement when required by law.
Providers that process data on behalf of the Company must operate according to instructions, contractual agreements, and confidentiality obligations appropriate to the type of processing.
International Transfers
Some providers, technical systems, or partners may process personal data outside the European Economic Area. When this happens, safeguards required by applicable law are used.
These safeguards may include adequacy decisions, standard contractual clauses, supplementary measures, or other tools recognized by data protection law.
Data Retention
Personal data is kept for the time necessary for the purposes for which it was collected, unless longer periods are required by legal obligations, AML/KYC checks, complaint management, anti-fraud investigations, or protection of the Company’s rights.
| Data type | Indicative period | Reason |
|---|---|---|
| Account data | For the duration of the relationship and for the necessary period after closure | Account management, complaints, security, legal obligations |
| KYC/AML and transaction data | At least 5 years, or another period required by applicable law | Compliance, anti-money laundering, fraud prevention |
| Support and complaint data | For the time necessary to manage the request and legal protection | Assistance, proof of communications, dispute resolution |
| Marketing data | Until consent is withdrawn or until the period set by applicable procedures expires | Preference management and promotional communications |
| Technical data and cookies | According to the duration of the tool, browser settings, or security needs | Site operation, security, technical analysis |
| Responsible gaming data | For the period necessary to manage the request and applicable obligations | Account restrictions, self-exclusion, user protection |
When data is no longer necessary, it may be deleted, anonymized, or kept in limited form when required for legal obligations, security, or protection of rights.
Information Security
The Company adopts technical and organizational measures proportionate to the type of data processed and the risks connected to online services. These measures may include data transmission protection, access controls, internal access limitation, monitoring, and security procedures.
No online system can be considered 100% secure. You must protect your credentials, use trusted devices, avoid unsafe networks, and contact our support in case of suspicious access, phishing, or unauthorized use of the account.
User Rights
Within the limits provided by applicable law, you may exercise rights related to your personal data. These rights may include:
- access to processed personal data;
- correction of inaccurate or incomplete data;
- deletion of data, where applicable;
- restriction of processing;
- objection to processing based on legitimate interest or direct marketing;
- portability of data provided by you;
- withdrawal of consent for consent-based processing;
- complaint to the competent data protection authority.
Some rights may be limited by legal obligations, AML/KYC requirements, payment management, fraud prevention, account security, or the need to keep evidence in case of disputes. General rules on the use of Wizardo are set out in the terms and conditions.
How to Send a Privacy Request
To exercise a right or send a privacy request, write to our support and indicate the type of request in the subject line, for example “Data access,” “Data correction,” “Data deletion,” “Marketing consent withdrawal,” or “Objection to processing.”
It is useful to include in the message:
- email connected to the account;
- first name and last name shown in the profile;
- the right you want to exercise;
- a clear description of the request;
- any information useful to identify the data or processing involved.
To protect your account, Wizardo Casino may request additional information or documents to verify your identity before responding. Requests are reviewed according to applicable law and the complexity of the case.
Third-Party Links and Services
The site may contain links or components connected to third-party services. When you visit external sites or use services not managed by Wizardo Casino, the privacy policies of those parties apply.
Before providing personal data to third parties, you should read their privacy notices and check the reliability of the service.
Privacy Policy Updates
This Privacy Policy may be updated in the case of regulatory changes, technical changes, new Wizardo functions, provider updates, or changes to internal procedures.
The updated version is published on the site. In the case of relevant changes that require consent or additional information, Wizardo Casino may use the available tools to inform you.
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